Please select the relevant help topic from this list below to assist you with any queries or issues you may be having:

Will PAMS 2.0/3.0 work on Microsoft Windows?
Installing PAMS 2.0/3.0
Installation File Path information for IT Support
Privacy and Data Protection
How to Register PAMS 2.0/3.0
Printing blank Worksheets for use in clinical assessments
Problems Running PAMS 2.0/3.0
Locating User Files Saved in PAMS 3.0
Locating User Files Saved in PAMS 2.0
Important information regarding Saving Files?
Printing Problems
Will PAMS 2.0/3.0 work on Apple Mac OS X?

Will PAMS 2.0/3.0 work on Microsoft Windows?

PAMS 2.0/3.0has been designed to work on Microsoft Windows. This includes Windows: XP/VISTA & Windows 7.

Installing PAMS 2.0/3.0

On purchasing PAMS 2.0/3.0, you will receive a CD containing the software. Insert the CD into your computer's cd drive and within 30 seconds the PAMS 2.0/3.0 setup procedure should appear on the screen. If nothing appears after a minute then you will need to load the setup manually. To do this go to your windows explorer and click on your cd drive (this is normally 'D/E'). In the list of files there will be a file called "PAMS Setup.exe".
Double click on this file and the setup procedure will start. Follow the setup
procedure to install PAMS 2.0/3.0.

Please Note: PAMS 2.0/3.0 is developed and licensed to only install and execute on standalone computers running Microsoft WIndows. PAMS 2.0/3.0 should not be installed or executed on any server, mainframe or terminal service computer environment.

Installation File Path information for IT Support 

PAMS 3.0 by default installs in "C:\Program Files\South Coast Solutions\PAMS 3.0". However you can change this installation path during the setup process.
PAMS 3.0 is designed to work with Windows Local and Domain User Groups. During operation PAMS 3.0 will by default save all created files only into the current logged on user folder. The user can over-ride this and save files anywhere their Windows session permits them to. By default Windows will not allow Users to Read and Write data into User folders other than their own.
All user data is saved by default in the unique Windows path of their "AppData" folder. If you have the AppData folder redirecting to a network server then PAMS will see this and save to this location.
Users can save 5 different file types from PAMS 3.0. For information on the User data file paths see "Locating User Files saved in PAMS 3.0" below.

Privacy and Data Protection

We take data protection and the privacy of our customers very seriously. PAMS 2.0/3.0 does not share any data or files saved by the user with anyone. Only the user who has created these files has access to them.
PAMS 3.0 requests an internet connection on startup only to check for updates to make sure the user is running the latest version of PAMS 3.0. We recommend users allow PAMS 3.0 to connect to the internet to make sure they have the latest version and to maintain integrity.

How to Register PAMS 2.0/3.0

After installing PAMS 2.0/3.0, it has to be registered. Without registration,
saving and printing is disabled.
Please note: Each PAMS 2.0/3.0 CD allows ONE licensed computer installation. 

If you require additional licenses to install PAMS 3.0 on more computers please
Click Here.

To register please obtain your serial number by loading PAMS 2.0/3.0
and clicking on the "How to Register" button. Your serial number will be displayed at the bottom of that window.
Please then email this serial number to reg@pamsweb.co.uk and also stating your Name, Organisation, Invoice number & Postcode.
Soon after you will be e-mailed back a registration number which you need to enter into PAMS by loading PAMS and clicking on the "Enter Reg Code" button.

Printing blank Worksheets for use in clinical assessments

If you would like to print off blank worksheets from PAMS 2.0/3.0, e.g. to be completed by hand in clinical assessments; on the main PAMS 2.0/3.0 screen, click the "Worksheet" button and then click "New Worksheet". In the "Name", "Assessor" and "Date" field simply just enter a blank space using the space bar.
A blank worksheet will then be created for you, of which you can print as required.

Problems Running PAMS 2.0/3.0

If after having installed and registered you are having difficulties running PAMS, this could be for the following reasons:

1) If you are finding PAMS is freezing a lot and the window becoming un responsive, this could be due to your computer not having enough resources to run PAMS successfully.
The minimum specification to run PAMS is 1GB RAM, 2 GB free disk space, Windows: XP/VISTA/Windows 7 and a processor clock speed of 1Ghz.

Please note that the above spec is the absolute minimum required to run PAMS. For smooth running of PAMS 3.0, we however recommend the following minimum specification:2GB RAM, 4GB disk space Windows : XP/VISTA/Windows 7 and a processor clock speed of 1.5Ghz.

2) If you are finding PAMS is freezing alot and the window becoming un responsive, this could be due to you having too many other software applications running at the same time you are running PAMS.
To avoid this happening, please make sure you close any other software applications which are running, of which you don't need.
This will free up more memory and resources for PAMS to run more smoothly.
If PAMS is still running slowly or not at all we recommend restarting your computer (remember first to save any open files you require saving) and then opening PAMS.

Locating User Files Saved in PAMS 3.0

If you are using PAMS 3.0 and are trying to locate your "I Need Help", "Initial Screening Tool", "Observation", "Worksheet" or "Report" saved files, the easiest way to find them is to load PAMS 3.0 and click on the menu option "Manage Files". A drop down menu will appear displaying the 5 file types described above. Clicking on each file type will open the "Windows Explorer" window showing the file folder location.

If you prefer to find the files manually then your files will be in one of the default locations below:

Windows 7 & VISTA:
"C:/Users/[Your Windows UserName]/AppData/Local/PAMS 3.0/"

or "C:/Users/[Your Windows UserName]/AppData/Roaming/PAMS 3.0/"

Please note the above file path is often hidden by Windows 7/VISTA so you will need to select "Show All Hidden Files" in your Windows explorer settings.

Windows XP/2000 : "C:/Documents And Settings/[Your Windows UserName]/Application Data/PAMS 3.0/"

However if you changed the default folder path and navigated to a different folder to save your file, this can be found by doing a Windows Explorer file search for the following file extensions to reveal all files saved on your computer:

i) Worksheet file - search for ".wst" files
ii) Initial Screening Tool File - search for ".ist" files
iii) I Need Help - search for ".inh" files
iv) Observation files - search for ".obs" files
v) Report files - search for ".doc" files
                          - search for ".docx" files

Locating User Files Saved in PAMS 2.0

If you are using PAMS 2.0 and trying to locate your "Worksheet" saved files, the files will be in one of the default locations below:

Windows 7 & VISTA:
"C:/Users/[Your Windows UserName]/AppData/Local/PAMS 2.0/worksheets"

Please note the above file path is often hidden by Windows 7/VISTA so you will need to select "Show All Hidden Files" in your Windows explorer settings.

Windows XP/2000 : "C:/Documents And Settings/[Your Windows UserName]/Application Data/PAMS 2.0/worksheets"

If you bought and registered PAMS 2.0 before 10/04/2008 then your Worksheet files will be saved in the following location:

C:/Program Files/South Coast Solutions/PAMS 2.0/worksheets

However if you changed the default folder path and navigated to a different folder to save your file, this can be found by doing a Windows Explorer file search for the following file extension to reveal all files saved on your computer:

i) Worksheet file - search for ".wst" files



Important Information regarding Saving Files

Please note that when saving files in PAMS 3.0, users should never save files in the 'System Files' folder. The 'System Files' folder should be used by the PAMS 3.0 application only for generating temporary files for internal processing. All files in the 'System Files' folder are deleted everytime PAMS 3.0 closes. Therefore users should never save any files in this folder. The 'System Files' folder will be in one of the locations below:

   
Windows 7 & VISTA:
"C:/Users/[Your Windows UserName]/AppData/Local/PAMS 3.0/System Files"

or "C:/Users/[Your Windows UserName]/AppData/Roaming/PAMS 3.0/System Files"

Please note the above file path is often hidden by Windows 7/VISTA so you will need to select "Show All Hidden Files" in your Windows explorer settings.

Windows XP/2000 : "C:/Documents And Settings/[Your Windows UserName]/Application Data/PAMS 3.0/System Files"

Printing Problems

If you are encoutering printing problems in either PAMS 2.0 or PAMS 3.0 then we advise you to check all the points below:

i) Check your printer cable connection is inserted firmly in place at both ends.

ii) Check you have the latest printer driver installed for your particular printer model. If you are unsure of how to do this, ask your IT department for help with this.

iii) Try restarting your printer and also your computer and then printing again.

iv) Try printing to a different printer.

v)  If you are using PAMS 3.0 and have your Windows 'APPDATA' folder redirected to a network location then make sure your network is working correctly. PAMS 3.0 caches temporary files when printing and any issue with your network could cause PAMS printing to fail. Check with your IT department to see if your network is working correctly.

vi) In very rare cases some printers may have problems printing from PAMS. Related symptoms are printouts being scaled either too big or too small.  The cause of this is related to the default printer or printer resolution being changed before printing commences. A quick fix for this is not to modify the printer or printing resolution (from the default printer settings) before clicking the 'Print' button. If you need to print to a different printer or print to a different resolution then make this your default windows printer settings before clicking the 'Print' button.

Will PAMS 2.0/3.0 work on Apple Mac OS X?

PAMS 2.0/3.0 does not currently support Apple Mac OS X. However it is still possible to run PAMS 2.0/3.0 on your Apple Mac runnning on Microsoft Windows. There are editions of Microsoft Windows (XP Service Pack 2  - 32 bit and laterWindows versions) which can be installed to run on Apple Mac computers. If you have Windows installed on your Apple Mac then PAMS 2.0/3.0 will work on your computer.